• File handlers, move co-ordinators, sales consultants, warehouse managers, and quality experts who want to have a complete overview of the moving process  
• Anyone wanting a fresh insight into the full scope of the international moving business  
• New and existing staff with high potential in the international moving industry

Benefits for the Participant

• Understanding the International Moving Industry  
• Intensive networking in an international environment  
• Gaining in-depth knowledge of all moving processes
• Exchange of industry best practices
• EiM Diploma and 1000 Career Points

Benefits for the Company

• Increased in-house knowledge  
• Networking opportunities for your company with other agents  
• Opportunity to provide a challenging and stimulating reward for employees with high potential

Methodology

• Class-room taught  
• Field visits to a packing warehouse, airport, freight handler and sea terminal
• Industry case study
• Group study sessions and Role Plays

Topics Covered

• First Enquiry  
• Pre-move survey  
• Using FIDI as a sales aid  
• Planning the Move  
• Packing, Loading & Storage  
• Air Freight Forwarding  
• Ocean Freight Forwarding  
• Destination Services  
• Quotation & Contract  
• Costing & Pricing  
• Insurance & Claims
• Quality & FAIM

Pre-requisites

• Participants must be proficient in English  
• Participants must have at least six months of international moving experience
• Participants need to study the International Moving Guide in advance in order to be prepared for the opening test