Who Should Attend

Anyone involved in pre-move surveys
 

Objectives

• To secure profit margin
• To increase customer satisfaction
• To develop and implement in-house estimation rules
   

Methodology

• Accurate vs. inaccurate surveys and their effect
• benchmarking volumes
• Asking the right questions
• Training your surveyors
• CBM vs. CFT
• Density Factors

Topics Covered

• Recognise the different types of culture
• Basic understanding of intercultural differences
• Tips and hints
• Effective Communication
   

Pre-requisites

Understand the moving processes as per the International Moving Guide available on demand at fidi@fidi.org
 

Technical requirements

• Internet access and Internet Browser
• Telephone line to connnect to the audio conference

Note: Instructions for how to access the FIDI Academy on-line classroom will be emailed to you after registration